We understand that sometimes a product may not be quite right for you. If you wish to return an item, you have 14 days from receipt of delivery to get in touch, and return your item. The goods must be unused, in a saleable condition and in their original packaging, or we will be unable to process the return.
Unfortunately we cannot take telephone calls right now, as we are all working from home due to the situation with the COVID-19 virus. You’re welcome to contact us by email at info@enlightened-soul.co.uk and we will respond to you within 24 hours of receiving your email.
Will I have to pay to return an item?
You will be responsible for the return of an item unless it is faulty. Please bear in mind that for larger items, prices vary dependent on weight and dimensions and which courier is needed to transport this.
Broken or incorrect items?
We hope your order arrives in perfect condition – our team work seven days a week to ensure you receive your order quickly, correctly, and intact, but sometimes defects or mistakes can happen. Should your item be faulty, we will need to be contacted within 48 hours of receipt of the damaged/faulty product. We will be happy to arrange the return for you and have the item collected from a convenient pickup address. You may be asked to send images of the item for inspective purposes but we aim to dispatch a replacement as quickly as possible.
How long will it take to process a refund?
We’ll refund you within 14 working days of returning the item to us, and refunds will be made using your original payment method. If you haven’t received your refund within this timescale, please contact us and we will investigate.
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